When Efficiency Is Wrong. Several weeks ago, we took our kids to LEGOLAND. As we were leaving the park one afternoon, we stopped into one of the many retail stores and purchased a LEGO set for Luke and a few gifts for friends.
and a few gifts for friends.
We all make assumptions, and often for good reasons. It was a hot, busy day at the park and I felt sorry for the employees. I have family in the retail industry and I’ve seen how grueling retail work can be, especially in less than ideal conditions. When I got to the front of the line, a college aged man greeted me:
“How is your visit at LEGOLAND today?” he asked with a warm smile.
I told him we were having a fabulous time and that we really appreciated him working so hard to make it a great experience for us. “We’re having a much better time than you though, I’m sure, having to work with all the crowds and the heat.”
He replied, “Oh my gosh, I just LOVE working here. I was so excited to come here when I was a kid. Now that I’m away at school, I’m just thrilled to be here this summer and contribute to the experience for so many other kids.” His body language and tone of voice left zero doubt that the words were genuine.
I instantly felt like an idiot. My attempt to relate only revealed my bad assumptions.
I had a great chat with him and didn’t lose any sleep over the exchange, but it got me thinking about how leaders and organizations deal with efficiency.
Listening Takes Time
My bad assumptions were the result of me trying to be efficient. Sure, I could have asked him how his day was going and how he liked his work.
Then, I would have needed to wait for him to answer.
And paid attention.
And thought about it.
And responded back with something in context.
Efficiency vs. Understanding People
We all make bad assumptions. Perhaps more than most of us are willing to admit.
People assume all the time that I don’t mind being called David (I do mind), that I must be an extrovert because of my line of work (I’m not), and that if I’m out in public with the kids it must because I’m giving my wife a break (umm, she works too).
But when it comes to people, being efficient can lead to missed opportunities and misunderstandings. People are complex, with infinite variables and a vast margin for error.
The Dangers of Being Efficient with People
We often prioritize efficiency with systems, processes, and procedures. But when it comes to people, taking the time to really listen and understand their perspective can lead to stronger relationships, better communication, and increased productivity.
By being less efficient with people, we can avoid making assumptions and instead focus on building genuine connections with those around us.
Being Less Efficient with People: A Call to Action
So how can we be less efficient with people? It starts with recognizing the importance of listening and understanding others. It means taking the time to ask questions, pay attention, and respond with empathy and compassion.
The Benefits of Being Less Efficient with People
When we take the time to really listen and understand others, we can build stronger relationships, avoid misunderstandings, and increase productivity. We can also become more aware of our own biases and assumptions, and work to overcome them.
Being less efficient with people is not about being lazy or inefficient, but about being intentional and present in our interactions with others.
So, How Can You Be Less Efficient with People?
I invite you to share your thoughts and experiences with me in the comments below. How have you tried being less efficient with people in your personal or professional life?
