Author: Olivia Bennett

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Identifying & Fixing Your Worst Touchpoint Strategy

worst touchpoint strategy: Your digital strategy isn’t broken-it’s leaking Forget the homepage and campaigns-your worst touchpoint strategy is the reason 86% of customers abandon carts at checkout. Baymard Institute’s research shows most don’t bail because of price-they’re hit with a third-world toll booth when they try to pay. I’ve watched brands with polished social media […]
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Boost Foodservice Sales Growth: Proven Kitchen Strategies

Foodservice sales growth isn’t about location-it’s about how you turn square footage into revenue. Take Sherborn Marketplace, a 15,000-square-foot kitchen in rural Massachusetts that outpaced competitors with 42% YoY growth by focusing on what operators usually ignore: the unseen workflows that separate “renting space” from “driving demand.” I once watched their team launch a new […]
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2026 Retail Bankruptcy Risks: Vulnerable Brands & Investor Alerts

The first quarter of 2026 isn’t just another slow season for retailers-it’s when retail bankruptcy risks become undeniable. I’ve watched this slow-motion collapse from the inside: the late-night calls with suppliers begging for payment extensions, the boardroom debates about whether to shut underperforming stores, and the quiet resignation of mid-level managers who’ve spent years waiting […]
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