Zendesk Leverages Unleash to Revolutionize AI-driven Employee Support
Zendesk, a pioneering customer experience platform, has made a strategic acquisition of Unleash, a cutting-edge AI-powered enterprise search platform. This innovative move enables Zendesk to equip employees with fast, accurate answers directly within their everyday collaboration channels, further solidifying its position in the market.
Unlocking the Power of AI for Employee Self-Service
The acquisition of Unleash marks a significant milestone in Zendesk’s mission to empower employees with AI-driven capabilities. By integrating Unleash’s AI-powered technology into its employee service workflows, organizations can significantly reduce the time and effort spent on internal support, automating routine questions and minimizing the cost and complexity associated with internal support.
Unlocking the Potential of AI-driven Employee Support
- Discover how AI is transforming the HR landscape: related contentThe Future of HR: How AI is Revolutionizing Talent Acquisition and Management
- Catches more HR Tech Insights: external sourceHRTech Interview with Stan Suchkov, CEO and Co-founder of AI-native corporate learning platform, Evolve
- Delivers faster time to resolution for high-impact internal support situations
- Maintains enterprise-grade security and privacy
- Enhances Zendesk’s broader customer service offerings
Key Features and Benefits of Unleash’s AI-powered Technology
- Unified knowledge across company systems, enabling seamless information retrieval
- Connects knowledge to case management, automation, and analytics, providing real-time insights
- Delivers secure, permission-based answers from across company systems, ensuring data integrity and compliance
The Importance of AI-driven Employee Support in the Modern Workplace
As organizations rapidly adopt AI, it has become increasingly crucial to rethink how they deliver internal employee support. “AI directly in the flow of work, delivering secure, permission-based answers from across company systems so employees get instant self-service with seamless handoffs to human experts when needed,” emphasizes the need for a more efficient and effective employee support system.
Revolutionizing Employee Support with AI
The acquisition of Unleash is a testament to Zendesk’s commitment to innovation and customer satisfaction. By leveraging the power of AI, organizations can transform their employee support experience, providing employees with the resources and support they need to excel in their roles.
