AI-powered speech solutions are transforming contact centers by enabling natural conversations between customers and AI agents, shortening wait times, and dramatically reducing operational costs—all without sacrificing the human-like interaction customers expect. With the recent launch of Amazon Nova Sonic in Amazon Bedrock, you can now build sophisticated conversational AI agentsContinue Reading
Just as APIs became the standard for integration, AI agents are transforming workflow automation through intelligent task coordination. AI agents are already enhancing decision-making and streamlining operations across enterprises. But as adoption accelerates, organizations face growing complexity in managing them at scale. Organizations struggle with observability and lifecycle management, findingContinue Reading
This post is co-written with Sergio Zavota and Amy Perring from NewDay. NewDay has a clear and defining purpose: to help people move forward with credit. NewDay provides around 4 million customers access to credit responsibly and delivers exceptional customer experiences, powered by their in-house technology system. NewDay’s contact centerContinue Reading
Developing robust text-to-SQL capabilities is a critical challenge in the field of natural language processing (NLP) and database management. The complexity of NLP and database management increases in this field, particularly while dealing with complex queries and database structures. In this post, we introduce a straightforward but powerful solution withContinue Reading
Noodoe is a global leader in EV charging innovation, offering advanced solutions that empower operators to optimize their charging station operations and provide exceptional user experiences. Their universal charging stations are compatible with all EV brands and feature intuitive payment options, including credit cards and Apple Pay. Powered by theContinue Reading
In the era of AI and machine learning (ML), there is a growing emphasis on enhancing security— especially in IT contexts. In this post, we demonstrate how your organization can reduce the end-to-end burden of resolving regular challenges experienced by your IT support teams—from understanding errors and reviewing diagnoses, remediationContinue Reading
This post is co-written with Vikram Gundeti and Nate Folkert from Foursquare. Personalization is key to creating memorable experiences. Whether it’s recommending the perfect movie or suggesting a new restaurant, tailoring suggestions to individual preferences can make all the difference. But when it comes to food and activities, there’s moreContinue Reading
AI agents are revolutionizing how businesses enhance their operational capabilities and enterprise applications. By enabling natural language interactions, these agents provide customers with a streamlined, personalized experience. Amazon Bedrock Agents uses the capabilities of foundation models (FMs), combining them with APIs and data to process user requests, gather information, andContinue Reading
AI agents continue to gain momentum, as businesses use the power of generative AI to reinvent customer experiences and automate complex workflows. We are seeing Amazon Bedrock Agents applied in investment research, insurance claims processing, root cause analysis, advertising campaigns, and much more. Agents use the reasoning capability of foundationContinue Reading
Amazon Bedrock Flows offers an intuitive visual builder and a set of APIs to seamlessly link foundation models (FMs), Amazon Bedrock features, and AWS services to build and automate user-defined generative AI workflows at scale. Amazon Bedrock Agents offers a fully managed solution for creating, deploying, and scaling AI agentsContinue Reading
