This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. The Salesforce AI Platform Model Serving team is dedicated to developing and managing services that power large language models (LLMs) and other AI workloadsContinue Reading
Chat-based assistants powered by Retrieval Augmented Generation (RAG) are transforming customer support, internal help desks, and enterprise search, by delivering fast, accurate answers grounded in your own data. With RAG, you can use a ready-to-deploy foundation model (FM) and enrich it with your own data, making responses relevant and context-awareContinue Reading
We’re excited to introduce Amazon Bedrock AgentCore Identity, a comprehensive identity and access management service purpose-built for AI agents. With AgentCore Identity AI, agent developers and administrators can securely access AWS resources and third-party tools such as GitHub, Salesforce, or Slack. AgentCore Identity provides robust identity and access management atContinue Reading
Intelligent document processing (IDP) is a technology to automate the extraction, analysis, and interpretation of critical information from a wide range of documents. By using advanced machine learning (ML) and natural language processing algorithms, IDP solutions can efficiently extract and process structured data from unstructured text, streamlining document-centric workflows. WhenContinue Reading
Upgrading legacy systems has become increasingly important to stay competitive in today’s market as outdated infrastructure can cost organizations time, money, and market position. However, modernization efforts face challenges like time-consuming architecture reviews, complex migrations, and fragmented systems. These delays not only impact engineering teams but have broader impacts includingContinue Reading
Amazon Q Business is a generative AI-powered enterprise assistant that helps organizations unlock value from their data. By connecting to enterprise data sources, employees can use Amazon Q Business to quickly find answers, generate content, and automate tasks—from accessing HR policies to streamlining IT support workflows, all while respecting existingContinue Reading
This post was co-authored with Laura Lee Williams and John Jabara from University Startups. University Startups, headquartered in Bethesda, MD, was founded in 2020 to empower high school students to expand their education beyond a traditional curriculum. University Startups is focused on special education and related services in school districtsContinue Reading
Large language models (LLMs) have become increasingly prevalent across both consumer and enterprise applications. However, their tendency to “hallucinate” information and deliver incorrect answers with seeming confidence has created a trust problem. Think of LLMs as you would a human expert: we typically trust experts who can back up theirContinue Reading
Organizations are increasingly excited about the potential of AI agents, but many find themselves stuck in what we call “proof of concept purgatory”—where promising agent prototypes struggle to make the leap to production deployment. In our conversations with customers, we’ve heard consistent challenges that block the path from experimentation toContinue Reading
This is a guest post co-written with Scott Likens, Ambuj Gupta, Adam Hood, Chantal Hudson, Priyanka Mukhopadhyay, Deniz Konak Ozturk, and Kevin Paul from PwC Organizations are deploying generative AI solutions while balancing accuracy, security, and compliance. In this globally competitive environment, scale matters less, speed matters more, and innovationContinue Reading
