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Organizations strive to implement efficient, scalable, cost-effective, and automated customer support solutions without compromising the customer experience. Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents. These chatbots can be efficiently utilized forContinue Reading

Galeanu Mihai/iStock via Getty Images Google (NASDAQ:GOOG)(NASDAQ:GOOGL) has started including Gemini in the side panel of Gmail this week, joining the technological wave of integrating artificial intelligence assistants into applications. The Gemini 1.5 Pro model summarizes email threads, suggests responses, helps draft emails and can pull information from emails withinContinue Reading