AI agents are transforming the landscape of customer support by bridging the gap between large language models (LLMs) and real-world applications. These intelligent, autonomous systems are poised to revolutionize customer service across industries, ushering in a new era of human-AI collaboration and problem-solving. By harnessing the power of LLMs andContinue Reading
Multinational organizations face the complex challenge of effectively managing a workforce and operations across different countries, cultures, and languages. Maintaining consistency and alignment across these global operations can be difficult, especially when it comes to updating and sharing business documents and processes. Delays or miscommunications can lead to productivity losses,Continue Reading
Contextual advertising, a strategy that matches ads with relevant digital content, has transformed digital marketing by delivering personalized experiences to viewers. However, implementing this approach for streaming video-on-demand (VOD) content poses significant challenges, particularly in ad placement and relevance. Traditional methods rely heavily on manual content analysis. For example, aContinue Reading
As organizations scale their Amazon Elastic Kubernetes Service (Amazon EKS) deployments, platform administrators face increasing challenges in efficiently managing multi-tenant clusters. Tasks such as investigating pod failures, addressing resource constraints, and resolving misconfiguration can consume significant time and effort. Instead of spending valuable engineering hours manually parsing logs, tracking metrics,Continue Reading
IT operations teams face the challenge of providing smooth functioning of critical systems while managing a high volume of incidents filed by end-users. Manual intervention in incident management can be time-consuming and error prone because it relies on repetitive tasks, human judgment, and potential communication gaps. Using generative AI forContinue Reading
Evolphin Software, Inc. is a leading provider of digital and media asset management solutions based in Silicon Valley, California. Crop.photo from Evolphin Software is a cloud-based service that offers powerful bulk processing tools for automating image cropping, content resizing, background removal, and listing image analysis. Crop.photo is tailored for high-endContinue Reading
Amazon Q Business is a generative AI-powered assistant that enhances employee productivity by solving problems, generating content, and providing insights across enterprise data sources. Beyond searching indexed third-party services, employees need access to dynamic, near real-time data such as stock prices, vacation balances, and location tracking, which is made possibleContinue Reading
Email remains a vital communication channel for business customers, especially in HR, where responding to inquiries can use up staff resources and cause delays. The extensive knowledge required can make it overwhelming to respond to email inquiries manually. In the future, high automation will play a crucial role in thisContinue Reading
In this post, we demonstrate how to create an automated email response solution using Amazon Bedrock and its features, including Amazon Bedrock Agents, Amazon Bedrock Knowledge Bases, and Amazon Bedrock Guardrails. Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon WebContinue Reading
create_response = client.create_guardrail( name=”math-tutoring-guardrail”, description=’Prevents the model from providing non-math tutoring, in-person tutoring, or tutoring outside grades 6-12.’, topicPolicyConfig={ ‘topicsConfig’: [ { ‘name’: ‘In-Person Tutoring’, ‘definition’: ‘Requests for face-to-face, physical tutoring sessions.’, ‘examples’: [ ‘Can you tutor me in person?’, ‘Do you offer home tutoring visits?’, ‘I need a tutorContinue Reading
