This guest post was written by Mulay Ahmed and Caroline Lima-Lane of Principal Financial Group. The content and opinions in this post are those of the third-party authors and AWS is not responsible for the content or accuracy of this post. With US contact centers that handle millions of customerContinue Reading
The convergence of artificial intelligence with physical systems marks a pivotal moment in technological evolution. Physical AI, where algorithms transcend digital boundaries to perceive, understand, and manipulate the tangible world, will fundamentally transform how enterprises operate across industries. These intelligent systems bridge the gap between digital intelligence and physical reality,Continue Reading
In the benefits administration industry, claims processing is a vital operational pillar that makes sure employees and beneficiaries receive timely benefits, such as health, dental, or disability payments, while controlling costs and adhering to regulations like HIPAA and ERISA. Businesses aim to optimize the workflow—covering claim submission, validation, adjudication, payment,Continue Reading
In real-world video and image analysis, businesses often face the challenge of detecting objects that weren’t part of a model’s original training set. This becomes especially difficult in dynamic environments where new, unknown, or user-defined objects frequently appear. For example, media publishers might want to track emerging brands or productsContinue Reading
Intelligent document processing (IDP) is a technology to automate the extraction, analysis, and interpretation of critical information from a wide range of documents. By using advanced machine learning (ML) and natural language processing algorithms, IDP solutions can efficiently extract and process structured data from unstructured text, streamlining document-centric workflows. WhenContinue Reading
Upgrading legacy systems has become increasingly important to stay competitive in today’s market as outdated infrastructure can cost organizations time, money, and market position. However, modernization efforts face challenges like time-consuming architecture reviews, complex migrations, and fragmented systems. These delays not only impact engineering teams but have broader impacts includingContinue Reading
Organizations across industries face challenges with high volumes of multi-page documents that require intelligent processing to extract accurate information. Although automation has improved this process, human expertise is still needed in specific scenarios to verify data accuracy and quality. In March 2025, AWS launched Amazon Bedrock Data Automation, which enablesContinue Reading
Organizations across various sectors face significant challenges when converting meeting recordings or recorded presentations into structured documentation. The process of creating handouts from presentations requires lots of manual effort, such as reviewing recordings to identify slide transitions, transcribing spoken content, capturing and organizing screenshots, synchronizing visual elements with speaker notes,Continue Reading
Fine-tuning of large language models (LLMs) has emerged as a crucial technique for organizations seeking to adapt powerful foundation models (FMs) to their specific needs. Rather than training models from scratch—a process that can cost millions of dollars and require extensive computational resources—companies can customize existing models with domain-specific dataContinue Reading
In early 2025, we introduced the Amazon Nova Act SDK as a research preview to help developers build agents that reliably complete tasks in a web browser. Now, we are excited to work with customers to take their agents to production in a limited preview, using new AWS integrations includingContinue Reading
