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In: Artificial Intelligence

In the telecommunications industry, managing complex network infrastructures requires processing vast amounts of data from multiple sources. Network engineers often spend considerable time manually gathering and analyzing this data, taking away valuable hours that could be spent on strategic initiatives. This challenge led Swisscom, Switzerland’s leading telecommunications provider, to exploreContinue Reading

In: Artificial Intelligence

This post was co-written with Herb Brittner from Netsertive. Netsertive is a leading digital marketing solutions provider for multi-location brands and franchises, helping businesses maximize local advertising, improve engagement, and gain deep customer insights. With a growing demand in providing more actionable insights from their customer call tracking data, NetsertiveContinue Reading

In: Artificial Intelligence

In the mortgage servicing industry, efficient document processing can mean the difference between business growth and missed opportunities. This post explores how Onity Group, a financial services company specializing in mortgage servicing and origination, used Amazon Bedrock and other AWS services to transform their document processing capabilities. Onity Group, foundedContinue Reading

In: Artificial Intelligence

Headquartered in São Paulo, Brazil, iFood is a national private company and the leader in food-tech in Latin America, processing millions of orders monthly. iFood has stood out for its strategy of incorporating cutting-edge technology into its operations. With the support of AWS, iFood has developed a robust machine learningContinue Reading

In: Artificial Intelligence

This post was co-written with Vishal Singh, Data Engineering Leader at Data & Analytics team of GoDaddy Generative AI solutions have the potential to transform businesses by boosting productivity and improving customer experiences, and using large language models (LLMs) in these solutions has become increasingly popular. However, inference of LLMsContinue Reading

In: Artificial Intelligence

Untold Studios is a tech-driven, leading creative studio specializing in high-end visual effects and animation. Our commitment to innovation led us to a pivotal challenge: how to harness the power of machine learning (ML) to further enhance our competitive edge while balancing this technological advancement with strict data security requirementsContinue Reading

In: Artificial Intelligence

This post was co-written with Varun Kumar from Tealium Retrieval Augmented Generation (RAG) pipelines are popular for generating domain-specific outputs based on external data that’s fed in as part of the context. However, there are challenges with evaluating and improving such systems. Two open-source libraries, Ragas (a library for RAGContinue Reading

In: Artificial Intelligence

Today, the Accounts Payable (AP) and Accounts Receivable (AR) analysts in Amazon Finance operations receive queries from customers through email, cases, internal tools, or phone. When a query arises, analysts must engage in a time-consuming process of reaching out to subject matter experts (SMEs) and go through multiple policy documentsContinue Reading