In the era of AI and machine learning (ML), there is a growing emphasis on enhancing security— especially in IT contexts. In this post, we demonstrate how your organization can reduce the end-to-end burden of resolving regular challenges experienced by your IT support teams—from understanding errors and reviewing diagnoses, remediationContinue Reading
Our customers’ key strategic objectives are cost savings and building secure and resilient infrastructure. At AWS, we’re dedicated to helping you meet these critical goals with our unparalleled expertise and industry-leading tools. One of the most valuable resources we offer is the AWS Trusted Advisor detailed report, which provides deepContinue Reading
Amazon Q Business is a generative AI-powered assistant that answers question, provides summaries, generates content, and securely completes tasks based on enterprise data and information. It connects to company data sources, applications, and internal systems to provide relevant, contextual answers while maintaining organizational security and compliance standards. Today, we’re excitedContinue Reading
In the first post of this series, we introduced a comprehensive evaluation framework for Amazon Q Business, a fully managed Retrieval Augmented Generation (RAG) solution that uses your company’s proprietary data without the complexity of managing large language models (LLMs). The first post focused on selecting appropriate use cases, preparingContinue Reading
Modern banking faces dual challenges: delivering rapid loan processing while maintaining robust security against sophisticated fraud. Amazon Q Business provides AI-driven analysis of regulatory requirements and lending patterns. Additionally, you can now report fraud from the same interface with a custom plugin capability that can integrate with Amazon Connect. ThisContinue Reading
Many organizations rely on multiple third-party applications and services for different aspects of their operations, such as scheduling, HR management, financial data, customer relationship management (CRM) systems, and more. However, these systems often exist in silos, requiring users to manually navigate different interfaces, switch between environments, and perform repetitive tasks,Continue Reading
Employee productivity is a critical factor in maintaining a competitive advantage. Amazon Q Business offers a unique opportunity to enhance workforce efficiency by providing AI-powered assistance that can significantly reduce the time spent searching for information, generating content, and completing routine tasks. Amazon Q Business is a fully managed, generativeContinue Reading
Since Amazon Q Business became generally available in 2024, customers have used this fully managed, generative AI-powered assistant to enhance their productivity and efficiency. The assistant enables users to answer questions, generate summaries, create content, and complete tasks using enterprise data. Today’s workforce faces significant application overload. According to Gartner,Continue Reading
Today’s organizations face a critical challenge with the fragmentation of vital information across multiple environments. As businesses increasingly rely on diverse project management and IT service management (ITSM) tools such as ServiceNow, Atlassian Jira and Confluence, employees find themselves navigating a complex web of systems to access crucial data. ThisContinue Reading
Today, we are excited to announce that Amazon Q Business—a fully managed generative-AI powered assistant that you can configure to answer questions, provide summaries and generate content based on your enterprise data—is now generally available in the Europe (Ireland) AWS Region. Since its launch, Amazon Q Business has been helpingContinue Reading
