conversational

In: Artificial Intelligence

This post is co-written with Mark Berkeland and Oscar Rodriguez from Vonage. Voice-based technologies are transforming the way businesses engage with customers across customer support, virtual assistants, and intelligent agents. However, creating real-time, expressive, and highly responsive voice interfaces still requires navigating a complex stack of communication protocols, AI models,Continue Reading

In: Artificial Intelligence

What if you could replace hours of data analysis with a minute-long conversation? Large language models can transform how we bridge the gap between business questions and actionable data insights. For most organizations, this gap remains stubbornly wide, with business teams trapped in endless cycles—decoding metric definitions and hunting forContinue Reading

In: Artificial Intelligence

In Part 1 of this series, we explored how Amazon’s Worldwide Returns & ReCommerce (WWRR) organization built the Returns & ReCommerce Data Assist (RRDA)—a generative AI solution that transforms natural language questions into validated SQL queries using Amazon Bedrock Agents. Although this capability improves data access for technical users, theContinue Reading

In: Artificial Intelligence

The rapid growth of generative AI technology has been a catalyst for business productivity growth, creating new opportunities for greater efficiency, enhanced customer service experiences, and more successful customer outcomes. Today’s generative AI advances are helping existing technologies achieve their long-promised potential. For example, voice-first applications have been gaining tractionContinue Reading

In: Artificial Intelligence

Many enterprises are using large language models (LLMs) in Amazon Bedrock to gain insights from their internal data sources. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, andContinue Reading

In: Artificial Intelligence

Organizations manage extensive structured data in databases and data warehouses. Large language models (LLMs) have transformed natural language processing (NLP), yet converting conversational queries into structured data analysis remains complex. Data analysts must translate business questions into SQL queries, creating workflow bottlenecks. Amazon Bedrock Knowledge Bases enables direct natural languageContinue Reading

In: Artificial Intelligence

Recent advances in generative AI have led to the proliferation of new generation of conversational AI assistants powered by foundation models (FMs). These latency-sensitive applications enable real-time text and voice interactions, responding naturally to human conversations. Their applications span a variety of sectors, including customer service, healthcare, education, personal andContinue Reading

In: Artificial Intelligence

This post is co-written with Sajin Jacob, Jerry Chen, Siddarth Mohanram, Luis Barbier, Kristen Chenowith, and Michelle Stahl from Verisk. Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across more than 20 countries, VeriskContinue Reading

In: Artificial Intelligence

Amazon Rufus is a shopping assistant experience powered by generative AI. It generates answers using relevant information from across Amazon and the web to help Amazon customers make better, more informed shopping decisions. With Rufus, customers can shop alongside a generative AI-powered expert that knows Amazon’s selection inside and out,Continue Reading