Organizations spend a lot of resources, effort, and money on running their customer care operations to answer customer questions and provide solutions. Your customers may ask questions through various channels, such as email, chat, or phone, and deploying a workforce to answer those queries can be resource intensive, time-consuming, andContinue Reading
Customer reviews can reveal customer experiences with a product and serve as an invaluable source of information to the product teams. By continually monitoring these reviews over time, businesses can recognize changes in customer perceptions and uncover areas of improvement. Analyzing these reviews to extract actionable insights enables data-driven decisionsContinue Reading
Effective customer support and project management are critical aspects of providing effective customer relationship management. Atlassian Jira, a platform for issue tracking and project management functions for software projects, has become an indispensable part of many organizations’ workflows to ensure success of the customer and the product. However, extracting valuableContinue Reading
mesut zengin/iStock via Getty Images SolarEdge Technologies (NASDAQ:SEDG) -21.7% in Tuesday’s trading, on pace for its lowest close in nearly seven years, after disclosing a customer that owes it $11.4M has filed for bankruptcy and may not be able to repay the full amount. Other solar names also trade lower,Continue Reading
Extracting valuable insights from customer feedback presents several significant challenges. Manually analyzing and categorizing large volumes of unstructured data, such as reviews, comments, and emails, is a time-consuming process prone to inconsistencies and subjectivity. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptlyContinue Reading
Lari Bat/iStock via Getty Images SolarEdge Technologies (NASDAQ:SEDG) -13.9% post-market Monday after announcing plans for a private placement of $300M of convertible senior notes and disclosing that one of its customers filed for Chapter 7 bankruptcy. The company said the proceeds from its offering of convertible senior notes due inContinue Reading
