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Providing effective multilingual customer support in global businesses presents significant operational challenges. Through collaboration between AWS and DXC Technology, we’ve developed a scalable voice-to-voice (V2V) translation prototype that transforms how contact centers handle multi-lingual customer interactions. In this post, we discuss how AWS and DXC used Amazon Connect and otherContinue Reading

Creative content plays a crucial role in marketing, and personalized creative content in particular significantly boosts marketing performance. Generating personalized content can present a significant challenge for marketers because it requires considerable time and resources. This challenge stems from the need for multiple versions of creative content across various channels,Continue Reading

Tzido/iStock via Getty Images Google (NASDAQ:GOOG)(NASDAQ:GOOGL) plans to deliver an array of new generative artificial intelligence tools to student and teacher school accounts in the coming weeks and months, the tech giant announced today. “Generative AI has the potential to help students, educators and education communities save time, create captivatingContinue Reading