AI-powered speech solutions are transforming contact centers by enabling natural conversations between customers and AI agents, shortening wait times, and dramatically reducing operational costs—all without sacrificing the human-like interaction customers expect. With the recent launch of Amazon Nova Sonic in Amazon Bedrock, you can now build sophisticated conversational AI agentsContinue Reading
This post is co-written with Mark Berkeland and Oscar Rodriguez from Vonage. Voice-based technologies are transforming the way businesses engage with customers across customer support, virtual assistants, and intelligent agents. However, creating real-time, expressive, and highly responsive voice interfaces still requires navigating a complex stack of communication protocols, AI models,Continue Reading
Amazon SageMaker Inference has been a popular tool for deploying advanced machine learning (ML) and generative AI models at scale. As AI applications become increasingly complex, customers want to deploy multiple models in a coordinated group that collectively process inference requests for an application. In addition, with the evolution ofContinue Reading
We’re excited to announce that Amazon Bedrock Custom Model Import now supports Qwen models. You can now import custom weights for Qwen2, Qwen2_VL, and Qwen2_5_VL architectures, including models like Qwen 2, 2.5 Coder, Qwen 2.5 VL, and QwQ 32B. You can bring your own customized Qwen models into Amazon Bedrock and deploy them in a fullyContinue Reading
Amazon SageMaker Projects empower data scientists to self-serve Amazon Web Services (AWS) tooling and infrastructure to organize all entities of the machine learning (ML) lifecycle, and further enable organizations to standardize and constrain the resources available to their data science teams in pre-packaged templates. For AWS customers using Terraform to defineContinue Reading
DeepSeek-R1 is a large language model (LLM) developed by DeepSeek AI that uses reinforcement learning to enhance reasoning capabilities through a multi-stage training process from a DeepSeek-V3-Base foundation. A key distinguishing feature is its reinforcement learning step, which was used to refine the model’s responses beyond the standard pre-training andContinue Reading
Open foundation models (FMs) have become a cornerstone of generative AI innovation, enabling organizations to build and customize AI applications while maintaining control over their costs and deployment strategies. By providing high-quality, openly available models, the AI community fosters rapid iteration, knowledge sharing, and cost-effective solutions that benefit both developersContinue Reading
Open foundation models (FMs) have become a cornerstone of generative AI innovation, enabling organizations to build and customize AI applications while maintaining control over their costs and deployment strategies. By providing high-quality, openly available models, the AI community fosters rapid iteration, knowledge sharing, and cost-effective solutions that benefit both developersContinue Reading
Generative AI has empowered customers with their own information in unprecedented ways, reshaping interactions across various industries by enabling intuitive and personalized experiences. This transformation is significantly enhanced by Retrieval Augmented Generation (RAG), which is a generative AI pattern where the large language model (LLM) being used references a knowledgeContinue Reading
The new efficient multi-adapter inference feature of Amazon SageMaker unlocks exciting possibilities for customers using fine-tuned models. This capability integrates with SageMaker inference components to allow you to deploy and manage hundreds of fine-tuned Low-Rank Adaptation (LoRA) adapters through SageMaker APIs. Multi-adapter inference handles the registration of fine-tuned adapters withContinue Reading
