Chat-based assistants have become an invaluable tool for providing automated customer service and support. This post builds on a previous post, Integrate QnABot on AWS with ServiceNow, and explores how to build an intelligent assistant using Amazon Lex, Amazon Bedrock Knowledge Bases, and a custom ServiceNow integration to create anContinue Reading
As generative AI moves from proofs of concept (POCs) to production, we’re seeing a massive shift in how businesses and consumers interact with data, information—and each other. In what we consider “Act 1” of the generative AI story, we saw previously unimaginable amounts of data and compute create models thatContinue Reading
In June, I started a series of posts that highlight the key factors that are driving customers to choose Amazon Bedrock. The first covered building generative AI apps securely with Amazon Bedrock, while the second explored building custom generative AI applications with Amazon Bedrock. Now I’d like to take aContinue Reading
