experience

In: Artificial Intelligence

The rise of AI has opened new avenues for enhancing customer experiences across multiple channels. Technologies like natural language understanding (NLU) are employed to discern customer intents, facilitating efficient self-service actions. Automatic speech recognition (ASR) translates spoken words into text, enabling seamless voice interactions. With Amazon Lex bots, businesses canContinue Reading

In: Artificial Intelligence

This post introduces HCLTech’s AutoWise Companion, a transformative generative AI solution designed to enhance customers’ vehicle purchasing journey. By tailoring recommendations based on individuals’ preferences, the solution guides customers toward the best vehicle model for them. Simultaneously, it empowers vehicle manufacturers (original equipment manufacturers (OEMs)) by using real customer feedbackContinue Reading

In: Artificial Intelligence

Amazon Q Business can increase productivity across diverse teams, including developers, architects, site reliability engineers (SREs), and product managers. Amazon Q Business as a web experience makes AWS best practices readily accessible, providing cloud-centered recommendations quickly and making it straightforward to access AWS service functions, limits, and implementations. These elementsContinue Reading

In: Artificial Intelligence

Digital experience interruptions can harm customer satisfaction and business performance across industries. Application failures, slow load times, and service unavailability can lead to user frustration, decreased engagement, and revenue loss. The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financialContinue Reading

In: Artificial Intelligence

This post is co-written with Jerry Henley, Hans Buchheim and Roy Gunter from Classworks. Classworks is an online teacher and student platform that includes academic screening, progress monitoring, and specially designed instruction for reading and math for grades K–12. Classworks’s unique ability to ingest student assessment data from various sources,Continue Reading

In: Artificial Intelligence

In today’s fast-paced business environment, organizations are constantly seeking innovative ways to enhance employee experience and productivity. There are many challenges that can impact employee productivity, such as cumbersome search experiences or finding specific information across an organization’s vast knowledge bases. Additionally, with the rise of remote and hybrid workContinue Reading

In: Artificial Intelligence

News publishers want to provide a personalized and informative experience to their readers, but the short shelf life of news articles can make this quite difficult. In news publishing, articles typically have peak readership within the same day of publication. Additionally, news publishers frequently publish new articles and want toContinue Reading

In: Artificial Intelligence

Organizations spend a lot of resources, effort, and money on running their customer care operations to answer customer questions and provide solutions. Your customers may ask questions through various channels, such as email, chat, or phone, and deploying a workforce to answer those queries can be resource intensive, time-consuming, andContinue Reading