Rocket Companies is a Detroit-based FinTech company with a mission to “Help Everyone Home.” Although known to many as a mortgage lender, Rocket’s mission extends to the entire home ownership journey from finding the perfect home, purchasing, financing, and using your home equity. Rocket has grown by making the complexContinue Reading
This post is co-written with Tatia Tsmindashvili, Ana Kolkhidashvili, Guram Dentoshvili, Dachi Choladze from Impel. Impel transforms automotive retail through an AI-powered customer lifecycle management solution that drives dealership operations and customer interactions. Their core product, Sales AI, provides all-day personalized customer engagement, handling vehicle-specific questions and automotive trade-in andContinue Reading
AWS Field Experience (AFX) empowers Amazon Web Services (AWS) sales teams with generative AI solutions built on Amazon Bedrock, improving how AWS sellers and customers interact. The AFX team uses AI to automate tasks and provide intelligent insights and recommendations, streamlining workflows for both customer-facing roles and internal support functions.Continue Reading
Asure, a company of over 600 employees, is a leading provider of cloud-based workforce management solutions designed to help small and midsized businesses streamline payroll and human resources (HR) operations and ensure compliance. Their offerings include a comprehensive suite of human capital management (HCM) solutions for payroll and tax, HRContinue Reading
The rise of AI has opened new avenues for enhancing customer experiences across multiple channels. Technologies like natural language understanding (NLU) are employed to discern customer intents, facilitating efficient self-service actions. Automatic speech recognition (ASR) translates spoken words into text, enabling seamless voice interactions. With Amazon Lex bots, businesses canContinue Reading
This post introduces HCLTech’s AutoWise Companion, a transformative generative AI solution designed to enhance customers’ vehicle purchasing journey. By tailoring recommendations based on individuals’ preferences, the solution guides customers toward the best vehicle model for them. Simultaneously, it empowers vehicle manufacturers (original equipment manufacturers (OEMs)) by using real customer feedbackContinue Reading
Amazon Q Business can increase productivity across diverse teams, including developers, architects, site reliability engineers (SREs), and product managers. Amazon Q Business as a web experience makes AWS best practices readily accessible, providing cloud-centered recommendations quickly and making it straightforward to access AWS service functions, limits, and implementations. These elementsContinue Reading
Generative AI offers many benefits for both you, as a software provider, and your end-users. AI assistants can help users generate insights, get help, and find information that may be hard to surface using traditional means. In addition, they can help your employees reduce repetitive tasks and focus on high-valueContinue Reading
Amazon SageMaker HyperPod is designed to support large-scale machine learning (ML) operations, providing a robust environment for training foundation models (FMs) over extended periods. Multiple users — such as ML researchers, software engineers, data scientists, and cluster administrators — can work concurrently on the same cluster, each managing their ownContinue Reading
Digital experience interruptions can harm customer satisfaction and business performance across industries. Application failures, slow load times, and service unavailability can lead to user frustration, decreased engagement, and revenue loss. The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financialContinue Reading
