Chat-based assistants have become an invaluable tool for providing automated customer service and support. This post builds on a previous post, Integrate QnABot on AWS with ServiceNow, and explores how to build an intelligent assistant using Amazon Lex, Amazon Bedrock Knowledge Bases, and a custom ServiceNow integration to create anContinue Reading
The report The economic potential of generative AI: The next productivity frontier, published by McKinsey & Company, estimates that generative AI could add an equivalent of $2.6 trillion to $4.4 trillion in value to the global economy. The largest value will be added across four areas: customer operations, marketing andContinue Reading
Generative AI offers many benefits for both you, as a software provider, and your end-users. AI assistants can help users generate insights, get help, and find information that may be hard to surface using traditional means. In addition, they can help your employees reduce repetitive tasks and focus on high-valueContinue Reading
Developers face significant challenges when using foundation models (FMs) to extract data from unstructured assets. This data extraction process requires carefully identifying models that meet the developer’s specific accuracy, cost, and feature requirements. Additionally, developers must invest considerable time optimizing price performance through fine-tuning and extensive prompt engineering. Managing multipleContinue Reading
We spoke with Dr. Swami Sivasubramanian, Vice President of Data and AI, shortly after AWS re:Invent 2024 to hear his impressions—and to get insights on how the latest AWS innovations help meet the real-world needs of customers as they build and scale transformative generative AI applications. Q: What made thisContinue Reading
This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. As global trading volumes rise rapidly each year, capital markets firms are facing the need to manage large and diverse datasets to stay ahead. These datasets aren’t just expansive in volume; they’re critical in drivingContinue Reading
We are excited to announce new features that allow creation of more powerful apps, while giving more governance control using Amazon Q Apps, a capability within Amazon Q Business that allows you to create generative AI-powered apps based on your organization’s data. These features enhance app customization options that letContinue Reading
This post was co-written with Varun Kumar from Tealium Retrieval Augmented Generation (RAG) pipelines are popular for generating domain-specific outputs based on external data that’s fed in as part of the context. However, there are challenges with evaluating and improving such systems. Two open-source libraries, Ragas (a library for RAGContinue Reading
EBSCOlearning offers corporate learning and educational and career development products and services for businesses, educational institutions, and workforce development organizations. As a division of EBSCO Information Services, EBSCOlearning is committed to enhancing professional development and educational skills. In this post, we illustrate how EBSCOlearning partnered with AWS Generative AI InnovationContinue Reading
Building generative AI applications presents significant challenges for organizations: they require specialized ML expertise, complex infrastructure management, and careful orchestration of multiple services. To address these challenges, we introduce Amazon Bedrock IDE, an integrated environment for developing and customizing generative AI applications. Formerly known as Amazon Bedrock Studio, Amazon BedrockContinue Reading
