insight

In: Artificial Intelligence

This post is cowritten with Harrison Hunter is the CTO and co-founder of MaestroQA. MaestroQA augments call center operations by empowering the quality assurance (QA) process and customer feedback analysis to increase customer satisfaction and drive operational efficiencies. They assist with operations such as QA reporting, coaching, workflow automations, andContinue Reading

In: Artificial Intelligence

Here are some examples Request:tell me a list of processes that were executed between 2021/10/19 and 2021/11/30 SQL:select * from process_table where timestamp between ‘2021-10-19’ and ‘2021-11-30′; Request:show me any low severity security alerts for the 23 days ago SQL:select * from alert_table where severity=’low’ and timestamp>=DATEADD(‘day’, -23, CURRENT_TIMESTAMP()); Request:showContinue Reading

In: Artificial Intelligence

Extracting valuable insights from customer feedback presents several significant challenges. Manually analyzing and categorizing large volumes of unstructured data, such as reviews, comments, and emails, is a time-consuming process prone to inconsistencies and subjectivity. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptlyContinue Reading