Generative AI continues to push the boundaries of what’s possible. One area garnering significant attention is the use of generative AI to analyze audio and video transcripts, increasing our ability to extract valuable insights from content stored in audio or video files. Speech data is unique and complex, which makesContinue Reading
A number of organizations use Gmail for their business email needs. Gmail for business is part of Google Workspace, which provides a set of productivity and collaboration tools like Google Drive, Gmail, and Google Calendar. Google Drive supports storing documents such as Emails contain a wealth of information found inContinue Reading
Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. These meetings often involve exchanging information and discussing actions that one or more parties must take after the session. The traditional way to make sure informationContinue Reading
With the advent of generative AI and machine learning, new opportunities for enhancement became available for different industries and processes. During re:Invent 2023, we launched AWS HealthScribe, a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automaticallyContinue Reading
Intact Financial Corporation is the leading provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in commercial lines in the UK and Ireland. Intact faced a challenge in managing its vast network of customer support call centers and required a workable solutionContinue Reading
Managing cloud costs and understanding resource usage can be a daunting task, especially for organizations with complex AWS deployments. AWS Cost and Usage Reports (AWS CUR) provides valuable data insights, but interpreting and querying the raw data can be challenging. In this post, we explore a solution that uses generativeContinue Reading
Effective customer support, project management, and knowledge management are critical aspects of providing efficient customer relationship management. ServiceNow is a platform for incident tracking, knowledge management, and project management functions for software projects and has become an indispensable part of many organizations’ workflows to ensure success of the customer andContinue Reading
Seamless access to content and insights is crucial for delivering exceptional customer experiences and driving successful business outcomes. Box, a leading cloud content management platform, serves as a central repository for diverse digital assets and documents in many organizations. An enterprise Box account typically contains a wealth of materials, includingContinue Reading
Amazon Q is a fully managed, generative artificial intelligence (AI) powered assistant that you can configure to answer questions, provide summaries, generate content, gain insights, and complete tasks based on data in your enterprise. The enterprise data required for these generative-AI powered assistants can reside in varied repositories across yourContinue Reading
As a customer, you rely on Amazon Web Services (AWS) expertise to be available and understand your specific environment and operations. Today, you might implement manual processes to summarize lessons learned, obtain recommendations, or expedite the resolution of an incident. This can be time consuming, inconsistent, and not readily accessible.Continue Reading
