intelligent

Voice AI is transforming how we interact with technology, making conversational interactions more natural and intuitive than ever before. At the same time, AI agents are becoming increasingly sophisticated, capable of understanding complex queries and taking autonomous actions on our behalf. As these trends converge, you see the emergence ofContinue Reading

In the mortgage servicing industry, efficient document processing can mean the difference between business growth and missed opportunities. This post explores how Onity Group, a financial services company specializing in mortgage servicing and origination, used Amazon Bedrock and other AWS services to transform their document processing capabilities. Onity Group, foundedContinue Reading

In the era of AI and machine learning (ML), there is a growing emphasis on enhancing security— especially in IT contexts. In this post, we demonstrate how your organization can reduce the end-to-end burden of resolving regular challenges experienced by your IT support teams—from understanding errors and reviewing diagnoses, remediationContinue Reading

In December, we announced the preview availability for Amazon Bedrock Intelligent Prompt Routing, which provides a single serverless endpoint to efficiently route requests between different foundation models within the same model family. To do this, Amazon Bedrock Intelligent Prompt Routing dynamically predicts the response quality of each model for a requestContinue Reading

Large language models (LLMs) have revolutionized the field of natural language processing, enabling machines to understand and generate human-like text with remarkable accuracy. However, despite their impressive language capabilities, LLMs are inherently limited by the data they were trained on. Their knowledge is static and confined to the information theyContinue Reading

This post is co-written with Xavier Vizcaino, Diego Martín Montoro, and Jordi Sánchez Ferrer from Applus+ Idiada. In 2021, Applus+ IDIADA, a global partner to the automotive industry with over 30 years of experience supporting customers in product development activities through design, engineering, testing, and homologation services, established the DigitalContinue Reading

Generative AI is revolutionizing enterprise automation, enabling AI systems to understand context, make decisions, and act independently. Generative AI foundation models (FMs), with their ability to understand context and make decisions, are becoming powerful partners in solving sophisticated business problems. At AWS, we’re using the power of models in AmazonContinue Reading

Organizations spend a lot of resources, effort, and money on running their customer care operations to answer customer questions and provide solutions. Your customers may ask questions through various channels, such as email, chat, or phone, and deploying a workforce to answer those queries can be resource intensive, time-consuming, andContinue Reading