This post was cowritten by Mulay Ahmed, Assistant Director of Engineering, and Ruby Donald, Assistant Director of Engineering at Principal Financial Group. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. Principal FinancialContinue Reading
According to a Gartner survey in 2024, 58% of finance functions have adopted generative AI, marking a significant rise in adoption. Among these, four primary use cases have emerged as especially prominent: intelligent process automation, anomaly detection, analytics, and operational assistance. In this post, we show you how Amazon QContinue Reading
Asure, a company of over 600 employees, is a leading provider of cloud-based workforce management solutions designed to help small and midsized businesses streamline payroll and human resources (HR) operations and ensure compliance. Their offerings include a comprehensive suite of human capital management (HCM) solutions for payroll and tax, HRContinue Reading
Amazon Q Business is a generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems. Although generative AI is fueling transformative innovations, enterprises may still experience sharply divided data silos when it comes to enterprise knowledge,Continue Reading
Amazon Web Services (AWS) has AI and generative AI solutions that you can integrate into your existing contact centers to improve post-call analysis. Post Call Analytics (PCA) is a solution that does most of the heavy lifting associated with providing an end-to-end solution that can process call recordings from yourContinue Reading
Extracting valuable insights from customer feedback presents several significant challenges. Manually analyzing and categorizing large volumes of unstructured data, such as reviews, comments, and emails, is a time-consuming process prone to inconsistencies and subjectivity. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptlyContinue Reading
