Chat-based assistants have become an invaluable tool for providing automated customer service and support. This post builds on a previous post, Integrate QnABot on AWS with ServiceNow, and explores how to build an intelligent assistant using Amazon Lex, Amazon Bedrock Knowledge Bases, and a custom ServiceNow integration to create anContinue Reading
Organizations strive to implement efficient, scalable, cost-effective, and automated customer support solutions without compromising the customer experience. Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents. These chatbots can be efficiently utilized forContinue Reading
Nodokthr/iStock Editorial via Getty Images Apple (NASDAQ:AAPL) said its self-service repair software is now available in 32 European countries, including the U.K., France, Germany, and the Netherlands. Apple Diagnostics for Self Service Repair — a software tool for users to troubleshoot issues — was launched in the U.S. in DecemberContinue Reading
