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In: Artificial Intelligence

In recent years, the emergence of large language models (LLMs) has accelerated AI adoption across various industries. However, to further augment LLMs’ capabilities and effectively use up-to-date information and domain-specific knowledge, integration with external data sources is essential. Retrieval Augmented Generation (RAG) has gained attention as an effective approach toContinue Reading

In: Artificial Intelligence

Amazon Bedrock Knowledge Bases has extended its vector store options by enabling support for Amazon OpenSearch Service managed clusters, further strengthening its capabilities as a fully managed Retrieval Augmented Generation (RAG) solution. This enhancement builds on the core functionality of Amazon Bedrock Knowledge Bases , which is designed to seamlesslyContinue Reading

In: Artificial Intelligence

The world’s population is expanding at a rapid rate. The growing global population requires innovative solutions to produce food, fiber, and fuel, while restoring natural resources like soil and water and addressing climate change. Bayer Crop Science estimates farmers need to increase crop production by 50% by 2050 to meetContinue Reading

In: Artificial Intelligence

Generative AI has revolutionized customer interactions across industries by offering personalized, intuitive experiences powered by unprecedented access to information. This transformation is further enhanced by Retrieval Augmented Generation (RAG), a technique that allows large language models (LLMs) to reference external knowledge sources beyond their training data. RAG has gained popularityContinue Reading

In: Artificial Intelligence

This post is co-written with Sergio Zavota and Amy Perring from NewDay. NewDay has a clear and defining purpose: to help people move forward with credit. NewDay provides around 4 million customers access to credit responsibly and delivers exceptional customer experiences, powered by their in-house technology system. NewDay’s contact centerContinue Reading

In: Artificial Intelligence

Customers today expect to find products quickly and efficiently through intuitive search functionality. A seamless search journey not only enhances the overall user experience, but also directly impacts key business metrics such as conversion rates, average order value, and customer loyalty. According to a McKinsey study, 78% of consumers areContinue Reading

In: Artificial Intelligence

This post is cowritten with Harrison Hunter is the CTO and co-founder of MaestroQA. MaestroQA augments call center operations by empowering the quality assurance (QA) process and customer feedback analysis to increase customer satisfaction and drive operational efficiencies. They assist with operations such as QA reporting, coaching, workflow automations, andContinue Reading

In: Artificial Intelligence

This post is co-written with Andrés Vélez Echeveri and Sean Azlin from OfferUp. OfferUp is an online, mobile-first marketplace designed to facilitate local transactions and discovery. Known for its user-friendly app and trust-building features, including user ratings and in-app chat, OfferUp enables users to buy and sell items and exploreContinue Reading