Service

In: Artificial Intelligence

Customers today expect to find products quickly and efficiently through intuitive search functionality. A seamless search journey not only enhances the overall user experience, but also directly impacts key business metrics such as conversion rates, average order value, and customer loyalty. According to a McKinsey study, 78% of consumers areContinue Reading

In: Artificial Intelligence

This post is cowritten with Harrison Hunter is the CTO and co-founder of MaestroQA. MaestroQA augments call center operations by empowering the quality assurance (QA) process and customer feedback analysis to increase customer satisfaction and drive operational efficiencies. They assist with operations such as QA reporting, coaching, workflow automations, andContinue Reading

In: Artificial Intelligence

This post is co-written with Andrés Vélez Echeveri and Sean Azlin from OfferUp. OfferUp is an online, mobile-first marketplace designed to facilitate local transactions and discovery. Known for its user-friendly app and trust-building features, including user ratings and in-app chat, OfferUp enables users to buy and sell items and exploreContinue Reading

In: Artificial Intelligence

Intact Financial Corporation is the leading provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in commercial lines in the UK and Ireland. Intact faced a challenge in managing its vast network of customer support call centers and required a workable solutionContinue Reading

In: Artificial Intelligence

Time series data is a distinct category that incorporates time as a fundamental element in its structure. In a time series, data points are collected sequentially, often at regular intervals, and they typically exhibit certain patterns, such as trends, seasonal variations, or cyclical behaviors. Common examples of time series dataContinue Reading

In: Finance

Trump Media & Technology Group (NASDAQ:DJT) on Wednesday entered into an asset acquisition agreement to acquire substantially all the assets of WorldConnect Technologies (WCT) or its affiliate in an all-stock deal. The deal is intended to power the media firm’s planned content distribution network (CDN) for streaming of linear TV—initiallyContinue Reading