Chat-based assistants have become an invaluable tool for providing automated customer service and support. This post builds on a previous post, Integrate QnABot on AWS with ServiceNow, and explores how to build an intelligent assistant using Amazon Lex, Amazon Bedrock Knowledge Bases, and a custom ServiceNow integration to create anContinue Reading
This post is co-written with Sujith R Pillai from Kyndryl. In this post, we show you how Kyndryl, an AWS Premier Tier Services Partner and IT infrastructure services provider that designs, builds, manages, and modernizes complex, mission-critical information systems, integrated Amazon Q Business with ServiceNow in a few simple steps.Continue Reading
Many enterprise customers across various industries are looking to adopt Generative AI to drive innovation, user productivity, and enhance customer experience. Generative AI–powered assistants such as Amazon Q Business can be configured to answer questions, provide summaries, generate content, and securely complete tasks based on data and information in yourContinue Reading
Effective customer support, project management, and knowledge management are critical aspects of providing efficient customer relationship management. ServiceNow is a platform for incident tracking, knowledge management, and project management functions for software projects and has become an indispensable part of many organizations’ workflows to ensure success of the customer andContinue Reading
hapabapa ServiceNow’s (NYSE:NOW) stock fell about 3% premarket on Monday after Guggenheim downgraded the shares to Sell from Neutral noting that the second quarter of 2024 is fine, but future risks don’t match valuation. The firm introduced a price target of $640 on the shares of the Santa Clara, Calif.-basedContinue Reading
