DTDC is India’s leading integrated express logistics provider, operating the largest network of customer access points in the country. DTDC’s technology-driven logistics solutions cater to a wide range of customers across diverse industry verticals, making them a trusted partner in delivering excellence. DTDC Express Limited receives over 400,000 customer queriesContinue Reading
AI agents are rapidly transforming enterprise operations. Although a single agent can perform specific tasks effectively, complex business processes often span multiple systems, requiring data retrieval, analysis, decision-making, and action execution across different systems. With multi-agent collaboration, specialized AI agents can work together to automate intricate workflows. This post exploresContinue Reading
At AWS, our sales teams create customer-focused documents called account plans to deeply understand each AWS customer’s unique goals and challenges, helping account teams provide tailored guidance and support that accelerates customer success on AWS. As our business has expanded, the account planning process has become more intricate, requiring detailedContinue Reading
Organizations today face a critical challenge: managing an ever-increasing volume of tasks and information across multiple systems. Although traditional task management tools help organize work, they often fall short in delivering the intelligence needed for truly efficient operations. Today, we’re excited to announce the integration of Asana AI Studio withContinue Reading
In Part 1 of our series, we explored the foundational concepts of responsible AI in the payments industry. In this post, we discuss the practical implementation of responsible AI frameworks. The need for responsible AI The implementation of responsible AI is not passive, but a dynamic process of reimagining howContinue Reading
The payments industry stands at the forefront of digital transformation, with artificial intelligence (AI) rapidly becoming a cornerstone technology that powers a variety of solutions, from fraud detection to customer service. According to the following Number Analytics report, digital payment transactions are projected to exceed $15 trillion globally by 2027.Continue Reading
Organizations across industries face challenges with high volumes of multi-page documents that require intelligent processing to extract accurate information. Although automation has improved this process, human expertise is still needed in specific scenarios to verify data accuracy and quality. In March 2025, AWS launched Amazon Bedrock Data Automation, which enablesContinue Reading
Organizations need user-friendly ways to build AI assistants that can reference enterprise documents while maintaining document security. This post shows how to use Amazon Q Business to create an AI assistant that provides clickable URLs to source documents stored in Amazon Simple Storage Service (Amazon S3), to support secure documentContinue Reading
Today, we are excited to announce the availability of Open AI’s new open weight GPT OSS models, gpt-oss-120b and gpt-oss-20b, from OpenAI in Amazon SageMaker JumpStart. With this launch, you can now deploy OpenAI’s newest reasoning models to build, experiment, and responsibly scale your generative AI ideas on AWS. InContinue Reading
Amazon Q Business is a fully managed, generative AI-powered assistant that helps enterprises unlock the value of their data and knowledge. With Amazon Q Business, you can quickly find answers to questions, generate summaries and content, and complete tasks by using the information and expertise stored across your company’s variousContinue Reading
