Sonic

In: Artificial Intelligence

Artificial Intelligence (AI) is transforming the quick-service restaurant industry, particularly in drive-thru operations where efficiency and customer satisfaction intersect. Traditional systems create significant obstacles in service delivery, from staffing limitations and order accuracy issues to inconsistent customer experiences across locations. These challenges, combined with rising labor costs and demand fluctuations,Continue Reading

In: Artificial Intelligence

AI-powered speech solutions are transforming contact centers by enabling natural conversations between customers and AI agents, shortening wait times, and dramatically reducing operational costs—all without sacrificing the human-like interaction customers expect. With the recent launch of Amazon Nova Sonic in Amazon Bedrock, you can now build sophisticated conversational AI agentsContinue Reading

In: Artificial Intelligence

This post is co-written with Mark Berkeland and Oscar Rodriguez from Vonage. Voice-based technologies are transforming the way businesses engage with customers across customer support, virtual assistants, and intelligent agents. However, creating real-time, expressive, and highly responsive voice interfaces still requires navigating a complex stack of communication protocols, AI models,Continue Reading

In: Artificial Intelligence

The rapid growth of generative AI technology has been a catalyst for business productivity growth, creating new opportunities for greater efficiency, enhanced customer service experiences, and more successful customer outcomes. Today’s generative AI advances are helping existing technologies achieve their long-promised potential. For example, voice-first applications have been gaining tractionContinue Reading