AI-powered speech solutions are transforming contact centers by enabling natural conversations between customers and AI agents, shortening wait times, and dramatically reducing operational costs—all without sacrificing the human-like interaction customers expect. With the recent launch of Amazon Nova Sonic in Amazon Bedrock, you can now build sophisticated conversational AI agentsContinue Reading
This post is co-written with Mark Berkeland and Oscar Rodriguez from Vonage. Voice-based technologies are transforming the way businesses engage with customers across customer support, virtual assistants, and intelligent agents. However, creating real-time, expressive, and highly responsive voice interfaces still requires navigating a complex stack of communication protocols, AI models,Continue Reading
The rapid growth of generative AI technology has been a catalyst for business productivity growth, creating new opportunities for greater efficiency, enhanced customer service experiences, and more successful customer outcomes. Today’s generative AI advances are helping existing technologies achieve their long-promised potential. For example, voice-first applications have been gaining tractionContinue Reading
Black_Kira Sonic Automotive (NYSE:SAH) shares limped into the close nearly 3% lower after disclosing that the June 19 CDK cybersecurity hack will have a “material impact” on the company’s fiscal Q2 results. The company does not yet know, however, if the incident which adversely impacted vehicle sales from June 19,Continue Reading
Dubai, UAE, June 30th, 2024, Chainwire Sonic, the first atomic SVM chain enabling sovereign game economies on , hit a significant milestone with its recently launched incentivized testnet “Odyssey,” reaching 100,000 connected wallets and over 17 million transactions in the buildup to a mainnet launch. Backed by Cypher Capital, aContinue Reading
