support

AI agents are transforming the landscape of customer support by bridging the gap between large language models (LLMs) and real-world applications. These intelligent, autonomous systems are poised to revolutionize customer service across industries, ushering in a new era of human-AI collaboration and problem-solving. By harnessing the power of LLMs andContinue Reading

Medical professionals have been using artificial intelligence (AI) to streamline diagnoses for decades, using what are called diagnostic decision support systems (DDSSs). Computer scientists at Massachusetts General Hospital (MGH), a founding member of the Mass General Brigham healthcare system first developed MGH’s own DDSS called DXplain in 1984, which reliesContinue Reading

In the era of AI and machine learning (ML), there is a growing emphasis on enhancing security— especially in IT contexts. In this post, we demonstrate how your organization can reduce the end-to-end burden of resolving regular challenges experienced by your IT support teams—from understanding errors and reviewing diagnoses, remediationContinue Reading

Amazon SageMaker JumpStart is a machine learning (ML) hub that provides pre-trained models, solution templates, and algorithms to help developers quickly get started with machine learning. Within SageMaker JumpStart, the private model hub feature allows organizations to create their own internal repository of ML models, enabling teams to share andContinue Reading

As AWS environments grow in complexity, troubleshooting issues with resources can become a daunting task. Manually investigating and resolving problems can be time-consuming and error-prone, especially when dealing with intricate systems. Fortunately, AWS provides a powerful tool called AWS Support Automation Workflows, which is a collection of curated AWS SystemsContinue Reading

Large language models (LLMs) have revolutionized the field of natural language processing, enabling machines to understand and generate human-like text with remarkable accuracy. However, despite their impressive language capabilities, LLMs are inherently limited by the data they were trained on. Their knowledge is static and confined to the information theyContinue Reading

This post is co-written with Sajin Jacob, Jerry Chen, Siddarth Mohanram, Luis Barbier, Kristen Chenowith, and Michelle Stahl from Verisk. Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across more than 20 countries, VeriskContinue Reading

This post was written with Zach Marston and Serg Masis from Syngenta. Syngenta and AWS collaborated to develop Cropwise AI, an innovative solution powered by Amazon Bedrock Agents, to accelerate their sales reps’ ability to place Syngenta seed products with growers across North America. Cropwise AI harnesses the power ofContinue Reading