voice

In: Artificial Intelligence

Amazon Nova Sonic is a foundation model that creates natural, human-like speech-to-speech conversations for generative AI applications, allowing users to interact with AI through voice in real-time, with capabilities for understanding tone, enabling natural flow, and performing actions. Multi-agent architecture offers a modular, robust, and scalable design pattern for production-levelContinue Reading

In: Artificial Intelligence

Artificial Intelligence (AI) is transforming the quick-service restaurant industry, particularly in drive-thru operations where efficiency and customer satisfaction intersect. Traditional systems create significant obstacles in service delivery, from staffing limitations and order accuracy issues to inconsistent customer experiences across locations. These challenges, combined with rising labor costs and demand fluctuations,Continue Reading

In: Artificial Intelligence

AI-powered speech solutions are transforming contact centers by enabling natural conversations between customers and AI agents, shortening wait times, and dramatically reducing operational costs—all without sacrificing the human-like interaction customers expect. With the recent launch of Amazon Nova Sonic in Amazon Bedrock, you can now build sophisticated conversational AI agentsContinue Reading

In: Artificial Intelligence

Voice AI is transforming how we interact with technology, making conversational interactions more natural and intuitive than ever before. At the same time, AI agents are becoming increasingly sophisticated, capable of understanding complex queries and taking autonomous actions on our behalf. As these trends converge, you see the emergence ofContinue Reading

In: Artificial Intelligence

This post was cowritten by Mulay Ahmed, Assistant Director of Engineering, and Ruby Donald, Assistant Director of Engineering at Principal Financial Group. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. Principal FinancialContinue Reading

In: Artificial Intelligence

In the rapidly evolving healthcare landscape, patients often find themselves navigating a maze of complex medical information, seeking answers to their questions and concerns. However, accessing accurate and comprehensible information can be a daunting task, leading to confusion and frustration. This is where the integration of cutting-edge technologies, such asContinue Reading

In: Artificial Intelligence

This post is co-written with Vraj Shah and Chaitanya Hari from DoorDash. DoorDash connects consumers with their favorite local businesses in more than 30 countries across the globe. Recently, they faced a significant challenge in handling the high volume of calls from its contractor delivery workers, known as Dashers. WithContinue Reading